Contact Our Export Team

Our coconut charcoal is manufactured directly in our own factory in Sukabumi, Indonesia. We source 100% natural coconut shells from premium plantations across the country to ensure the highest quality for export.

Yes, we are an OEM charcoal manufacturer. We offer private label services where you can customize the briquette shape, size, inner box design, and master carton to match your brand's specifications.

Our Minimum Order Quantity (MOQ) is 1x20ft container, which holds approximately 17-18 metric tons of coconut charcoal briquettes.

Our premium shisha charcoal boasts a very low ash content of less than 2.5%, producing a pure white or silver ash that does not interfere with the shisha flavor.

We primarily work with FOB (Free On Board) from Tanjung Priok or Tanjung Emas ports in Indonesia, and CIF (Cost, Insurance, and Freight) depending on the destination port of the buyer.

Our standard payment term is T/T (Telegraphic Transfer) with a 50% down payment upon order confirmation and the 50% balance against the scan of the Bill of Lading (B/L) and other shipping documents. We also accept Irrevocable L/C at sight for large volumes.

Yes, we provide free samples (typically 1-2 kg) so you can test the quality, burn time, and ash. However, the international courier shipping fee (via DHL/FedEx) is borne by the buyer.

For standard orders, the lead time is approximately 2 to 3 weeks. For new OEM orders requiring custom printed packaging, the initial lead time is 3 to 4 weeks to accommodate box printing.

No, our briquettes are 100% natural. We only use high-grade carbonized coconut shell powder and a small percentage of natural food-grade tapioca starch as a binder. It is sulfur-free and chemical-free.

Yes, we provide complete shipping documents including MSDS (Material Safety Data Sheet), SHTC (Self-Heating Test Certificate), Certificate of Origin, and ROA (Report of Analysis) required for international customs and shipping lines.